VP / Chief Learning Officer (CLO)

Job Description

The Chief Learning Officer (CLO) will bring a strong, forward-looking point of view on the future of work leveraging AI not only to build skills across the enterprise and within the function, but to fundamentally reshape how learning is designed, created, and delivered. This includes reimagining learning as a more experiential, personalized, and embedded capability, moving beyond traditional programs to dynamic experiences that drive real behavior change. In addition, the CLO will lead the enterprise skills strategy, overseeing the development and integration of a comprehensive skills ecosystem—including Career Hub, Eightfold, upskilling and reskilling initiatives, and job architecture—to enable a future-ready, skills-driven organization.

Core Accountabilities

Enterprise Capability, AI & Organizational Evolution

• Define and drive the enterprise capability and skills strategy aligned to business priorities and future work needs
• Activate priority groups through focused, role-based upskilling and reskilling (e.g., academies, use-case-driven learning, immersive experiences)
• Translate enterprise priorities into a clear, focused set of critical capabilities, and ensure they are brought to life across the enterprise through integrated, high-impact learning experiences that extend beyond self-paced content into how work is performed
• Establish capability building as a core engine of performance and a fundamental expectation of all roles—embedding learning into the flow of work and reinforcing a culture where continuous development is expected, applied, and sustained at scale
• Leverage data to prioritize investments, scale what works, and stop what doesn’t
• Support the enterprise AI upskilling agenda and broader skills strategy by translating enterprise AI need and priorities into focused, persona-based capability building approaches and identifying scalable, engaging content that drives true adoption
• Embed AI capability building into how work gets done—ensuring learning is applied, reinforced, and sustained over time, not delivered as one-time interventions
• Lead the design and integration of the enterprise skills ecosystem, aligning platforms and initiatives (e.g., Career Hub, Eightfold), job architecture, and upskilling/reskilling efforts into a unified strategy that enables talent mobility, workforce planning, and a future-ready, skills-driven organization

Leadership and Manager Enablement & Coaching

• Own and evolve the enterprise leadership and manager development strategy, ensuring program is directly aligned to enterprise priorities and drives the behaviors required to evolve how the organization operates.
• Build out evolved approach to top talent and HiPo programs across enterprise to ensure we are focused on readying future leaders across NYL and building bench strength through talent
• Integrate coaching (human and AI-enabled) into daily leadership and team effectiveness
• Continuously assess impact and evolve the approach to ensure leadership and manager development translates into measurable changes in behavior and performance across NYL

Innovation in Learning

• Design and scale an AI-enabled learning ecosystem that embeds learning, coaching, and development into the flow of work
• Leverage AI and cutting-edge technology to personalize development, accelerate skill acquisition, and enable real-time performance support

Partnerships & Impact

• Partner closely with Technology and vendors to continue to optimize, evolve and integrate platforms, tools, and roadmaps aligned to enterprise priorities
• Own vendor and partnership performance across the learning ecosystem, with accountability for value realization. Actively manage relationships, holding partners accountable and challenging performance where outcomes are not meeting expectations.

Team Leadership & Culture

• Build and lead a high-performing, future-ready learning team with strong capabilities in consulting, experience design, data, and technology
• Set a clear vision and strategy for the function, fostering a culture of innovation, accountability, and continuous improvement aligned to enterprise priorities

Skills and Qualifications

• Proven ability to transform learning into a strategic driver of enterprise capability and business performance
• Strong, forward-looking perspective on the future of work, including how AI reshapes skills, roles, and how learning is created and delivered

Pay Transparency

Salary Range: $250,000 - $300,000

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.